Privacy Policy
Last updated: 2025
Thistle Auto Logistics (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled safely and responsibly. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Thistle Auto Logistics
Email: info@thistleautologistics.co.uk
Website: www.thistleautologistics.co.uk
We are the organisation responsible for deciding how your personal data is used.
2. What Personal Data We Collect
We may collect and process the following information:
a) Information you provide voluntarily
- Name
- Email address
- Phone number
- Address or pickup/drop-off location
- Details related to your vehicle delivery request
- Messages or enquiries sent through our website contact form
b) Automatically collected data
When you visit our website, basic technical information may be collected automatically:
- IP address
- Browser type
- Device information
- Pages visited
- Time and date of visit
This is standard and used only for security and analytics.
3. Purpose of Collecting Personal Data
- We use your personal data for the following reasons:
- To respond to enquiries and provide quotations
- To arrange and carry out vehicle collection/delivery services
- To manage bookings and communicate with customers
- To improve our website’s performance and user experience
- To comply with legal obligations (e.g., invoices, insurance requirements)
We do not sell or share personal data with third parties for marketing.
4. Legal Basis for Processing
We process your data under the following lawful bases:
- Contract: When you request or book our services
- Legitimate Interests: To operate and protect our website and business
- Legal Obligation: For accounting, tax, or insurance compliance
- Consent: When you explicitly submit information via our contact form
5. Data Storage & Security
We store personal data securely using industry-standard protection measures.
We take all reasonable steps to ensure your data is protected from:
- Unauthorised access
- Loss
- Disclosure
- Modification
Data is only accessed by individuals who need it to carry out the service.
6. Data Sharing
We only share your personal data when necessary, such as:
- Insurance purposes
- Legal authorities when required
- Service-related communication (e.g., confirming vehicle handover details)
We never sell or trade your personal data.
7. Data Retention
Enquiry information: Up to 12 months
Customer service information & invoices: Up to 6 years (legal requirement)
Website analytics data: Up to 26 months
After this period, information is securely deleted.
8. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data
- Withdraw consent at any time (where applicable)
- Object to certain types of processing
- Request a copy of your data in a portable format
To exercise these rights, contact us at: info@thistleautologistics.co.uk
9. Cookies
Our website may use basic cookies for:
- Security
- Functionality
- Analytics (e.g., Google Analytics)
You can disable cookies through your browser at any time.
10. Third-Party Links
Our website may link to external websites (e.g., social media).
We are not responsible for the privacy practices of external sites.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Thistle Auto Logistics
Email: info@thistleautologistics.co.uk
Website: www.thistleautologistics.co.uk